Support

We are here to help you get your shifts together.

It’s Easy. We Promise.

Whether you’re new to VolunteerLocal or upgrading an existing account, an Onboarding Specialist will meet with you one-on-one. They’re real people with real knowledge who simply want to help you have a happy volunteer management experience.

watch our demo video

questions? let's connect

World-class support is included with all plans

Our support promise

You won’t be left to figure things out alone. Whether you’re on the Discover, Grow, or Enterprise plan, you’ll always have access to our friendly, knowledgeable team.

We offer:
Support Center – 24/7 access to step-by-step guides, videos, and FAQs.

Email, video & phone support – Fast, friendly answers from real humans who know the platform inside and out.

You are in good hands

Onboarding is included with all plans

We’ve onboarded many organizations—festivals, nonprofits, sports leagues, food banks, and more—and we know every organization is unique. We’ll meet you where you are, get you set up efficiently, and stick around to make sure you feel confident long after your first event.

Onboarding Sessions – product tour and account set up with our knowledgeable team that can guide you through best practices

During these sessions, you will:

Meet with your very own dedicated point of contact
Tour our platform and the tools that best align with your organization’s goals
Establish your database & registration forms
Import contacts if necessary
Create jobs and shifts for your first event or program
Add system users
Build a volunteer experience focused on your volunteers